Cancellation & Refund Policy

1. Overview & Policy Objective

At Webbaaz (owned and operated by Zokera Tech Private Limited), we provide custom B2B software engineering, web application development, mobile apps, CRM solutions, business automation, and digital growth services tailored to client specifications.

This Cancellation & Refund Policy establishes clear, fair, and transparent commercial terms governing project cancellations, milestone billing, retainer services, and refund eligibility for our corporate clients.

2. Project Structure & Milestone Payment Principles

Because custom software development involves dedicated engineering time, UI/UX design sprints, technical architecture planning, and resource allocation, payments are structured according to agreed Statement of Work (SOW) milestone schedules:

• Initial Deposit / Advance Payment: Advance deposit payments cover initial discovery, technical requirement analysis, solution architecture design, and sprint resource reservation. Advance deposits are non-refundable once project kickoff activities have commenced.
• Milestone Payments: Payments tied to specific project milestones (e.g., Wireframe Approval, Beta Release, API Integration, Final QA Testing) are billed upon completion of each phase. Once a milestone deliverable is reviewed, demonstrated on staging, and approved by the Client, payment for that milestone is final and non-refundable.

3. Ongoing Retainers & Recurring Service Cancellations

For clients enrolled in recurring service plans (e.g., Monthly Software Maintenance, Dedicated Cloud Hosting Management, Digital Marketing, or SEO Retainers):

• Notice Period: Cancellation of monthly retainer services requires a written notice sent to contact@webbaaz.com at least thirty (30) days prior to the start of the next billing cycle.
• Retainer Refunds: Prepaid monthly retainer fees for the active billing cycle are non-refundable. Services will remain active until the end of the paid billing period.

4. Project Cancellation Procedure & Settlement

Clients may request project cancellation at any point prior to final delivery by submitting formal written notification to our project management desk at contact@webbaaz.com. Upon receipt of cancellation notice:

• Active development, coding, and design work on the project will cease immediately.
• An audit of billable engineering hours, completed code modules, and milestone progress up to the cancellation date will be performed.
• The Client will be billed for unbilled billable hours or completed deliverables.
• If the total advance payments exceed the value of completed work and billable hours, the unearned excess balance will be approved for refund.

5. Refund Processing Timeline & Method

Where a refund is approved by our financial operations team:

• Refunds will be processed within 7 to 10 business days from the date of written refund approval.
• All refunds will be credited using the original payment channel (Bank Wire Transfer, Corporate NEFT/RTGS, Credit Card, or Payment Gateway) used during initial payment.
• Associated third-party payment processing fees or currency conversion charges incurred during original transactions are non-refundable.

6. Contact & Support Desk

For cancellation requests, billing clarification, or refund inquiries, please contact our accounts department: