Cancellation & Refund Policy

At Webbaaz (operated by Zokera Tech Private Limited), we deliver custom B2B software and digital services.

This policy explains cancellation, milestone billing, retainers, and when refunds may apply.

Custom work uses dedicated engineering time, so payments follow the agreed SOW milestones:

• Advance / deposit: covers discovery, architecture, and resource reservation. Non-refundable once kickoff has started.
• Milestone fees: billed when a phase is completed and approved. Those fees are final and non-refundable after approval.

For maintenance, hosting management, SEO, or marketing retainers:

• Cancel with written notice to contact@webbaaz.com at least 30 days before the next billing cycle.
• Prepaid fees for the active cycle are non-refundable; service continues until that period ends.

To cancel before final delivery, email contact@webbaaz.com. Then:

• Active development stops.
• We audit completed work and billable hours.
• You are billed for unfinished but billable progress.
• If advances exceed completed value, the unused balance may be approved for refund.

When a refund is approved:

• Processing typically takes 7–10 business days from written approval.
• Refunds go back through the original payment method.
• Third-party processing or FX fees from the original payment are non-refundable.