Where AI Belongs in a Business App

The useful question is not whether to add AI. It is which step is slow because a person is reading, matching, or rewriting the same kind of text all day. That step can often be assisted. The step that commits money, stock, or a customer promise should still have a person, or a rule, in charge.

Good first uses

• Draft a reply or a summary that a teammate edits
• Sort incoming requests into a queue a human already owns
• Search your own documents instead of guessing from the open web

Keep a record of what the model saw

If the feature touches customer data, you need to know what was sent, what came back, and who approved it. Start with one workflow, measure whether it saves time without creating cleanup, and only then widen it. A small assistant inside a product you already run is more valuable than a demo that answers anything.